Refunds Policy

At STEPS AFRICA, we strive to provide high-quality sublimation and embroidery services. However, we understand that sometimes errors can occur. This refunds policy outlines our procedures for handling refunds.

Eligibility for Refunds

• Orders that contain errors or defects in sublimation or embroidery
• Orders that are cancelled before production begins
• Orders that do not match the customer’s original specifications

Refund Process

1. Notification: Customer must notify STEPS AFRICA of the issue within 7 days of receiving their order.
2. Investigation: We will investigate the issue and determine the cause.
3. Approval: If approved, a refund will be issued within 7-10 business days.
4. Refund Method: Refunds will be issued via the original payment method.

Refund Amount

• Full refund for orders cancelled before production begins
• Proportional refund for orders with errors or defects (e.g. 50% refund for an order with half of the items defective)

Exceptions

• No refunds for orders that have been worn, altered, or damaged by the customer
• No refunds for orders that are deemed satisfactory by STEPS AFRICA

Contact Us

If you have any questions or concerns about our refunds policy, please contact us at +27 65 898 9259, +27 65 855 7851 or email: info@www.steps.africa

Note: This is a sample policy and may need to be adjusted according to your company’s specific needs and legal requirements.